Terms of service

Terms of service

Cancellation policy

Cancellation policy

  • Cancellations are treated in accordance with Article 160 of the Swiss Code of Obligations.
  • Cancellations must generally be made in writing.
  • We recommend taking out travel (cancellation) insurance with Allianz Global Assistance. Request your personal offer here.

Winter season 2022 | 2023

  • Room cancellations made 15 or more days prior to arrival will not incur a charge, with the exception of certain periods as listed in our cancellation conditions (for example, Christmas/New Year).
  • Cancellations made 14 to 8 days prior to arrival will be charged at the rate of one night’s accommodation per room.
  • Cancellations made 7 to 4 days prior to arrival will be charged at the rate of 50 per cent of the nights booked, on a room-and-breakfast basis.
  • Cancellations made from 3 days prior to arrival will be charged in full for the nights booked.
  • Early departure and/or late arrival will be treated as a “no show” and will be charged in full unless the reservation is changed in writing 15 days in advance or according to the listed cancellation conditions.

Summer season 2023

  • Room cancellations made 7 or more days prior to arrival will not incur a charge, with the exception of certain periods as listed in our cancellation conditions (for example, the Swiss National Holiday on 1st August).
  • Cancellations made 6 to 4 days prior to arrival will be charged at the rate of one night’s accommodation per room.
  • Cancellations made from 3 days prior to arrival will be charged - up to 3 nights per room - on a room-and-breakfast basis.
  • Early departure and/or late arrival will be treated as a “no show” and will be charged in full unless the reservation is changed in writing at least 7 days in advance.

Payment options

Payment options

Das Hotel Walther akzeptiert folgende Zahlungsmöglichkeiten:

  • Cash 
  • EC Direct/Maestro
  • Postcard
  • Twint
  • Credit cards: VISA, Mastercard, AMEXCO, Eurocard, and JCB

Bank details

Graubündner Kantonalbank
CH-7002 Chur

AG Hotel Walther-Palace
Via Maistra 215
7504 Pontresina

Account No. CK 012.263.700
IBAN: CH93 0077 4110 0122 6370 0
SWIFT/BIC: GRKB CH 227 0 A
Clearing: 774


Euro-Account Graubündner Kantonalbank
CH-7002 Chur

AG Hotel Walther-Palace
Via Maistra 215
7504 Pontresina

Account No. 012.263.701
IBAN: CH66 0077 4110 0122 6370 1
SWIFT/BIC: GRKB CH 227 0 A
Clearing: 774