T&Cs – good to know

for the summer season 2021

• Room cancellations are free of charge up to 7 days before arrival. Exceptions are specifically listed cancellation conditions in our written confirmations, e.g. over the Swiss National Holiday on 1 August (15 days).
• For cancellations 6 to 4 days before arrival we charge 1 night per room.
• Cancellations made 3 days or more before arrival will be charged for the actual number of nights booked, up to a maximum of 3 nights per room on a room/breakfast basis.
• Early departure and/or late arrival will be treated as a "no show" and will be charged unless the reservation is changed in writing 7 days in advance.
  
  

for the winter season 2021 | 2022

• Up to 15 days prior to arrival, room cancellations are free of charge. Exceptions to this are cancellation conditions specifically listed in our written confirmations, e.g. over Christmas / New Year.
• For cancellations 14 to 8 days before arrival we charge 1 night per room.
• For cancellations 7 to 4 days prior to arrival, 50 percent of the nights booked will be charged on a room/breakfast basis.
• Cancellations made 3 days or more before arrival will be charged for the actual number of nights booked on a room/breakfast basis.
• Early departure and/or late arrival will be treated as a "no show" and charged, unless the reservation is changed in writing 15 days in advance, or according to the specifically listed cancellation conditions

• Cancellations are treated in accordance with Art. 160 of the Swiss Code of Obligations
• Cancellations must generally be made in writing

We recommend you take out cancellation insurance with Allianz Global Assistance. Request your personal offer here.

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