T&Cs – good to know

Cancellation conditions for the months July to October 2020

• Until 7 days before arrival room cancellations are free of charge. Exceptions are specially listed cancellation conditions in our written confirmations, e.g. for the Swiss national holiday on 1 August 2020
• For cancellations 6 - 4 days before arrival we charge 1 night per room
• Cancellations made 3 days or less prior to arrival will be charged for the nights actually booked, max. 3 nights per room on a room/breakfast basis
• Early departure and/or late arrival will be treated as "no show" and will be charged, unless the reservation change is made in writing 7 days in advance

Cancellation conditions from winter season 2020 | 2021

• Until 15 days before arrival room cancellations are free of charge. Exceptions are specially listed cancellation conditions in our written confirmations, e.g. over Christmas/New Year's Eve
• For cancellations 14 to 7 days before arrival we charge 1 night per room
• Cancellations made 6 days or more before arrival will be charged for the nights actually booked, max. 3 nights per room on a room/breakfast basis
• Early departure and/or late arrival will be treated as "no show" and will be charged, unless the change of reservation is made in writing 15 days in advance

• Cancellations are treated in accordance with Art. 160 of the Swiss Code of Obligations
• Cancellations must generally be made in writing

We recommend you take out cancellation insurance with Allianz Global Assistance. Request your personal offer here.

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