T&Cs – good to know

Maximum flexibility in June 2020

Are you planning to "recharge your batteries" in June, but feel uncertain how the travel situation will develop? Don't let your plans change and book your stay today, knowing that you can postpone or cancel your booking free of charge up to one day before arrival. This advantage is available for bookings made between 12.06.2020 and 30.06.2020.

Cancellation conditions for the months July to October 2020

• Until 7 days before arrival room cancellations are free of charge. Exceptions are specially listed cancellation conditions in our written confirmations, e.g. for the Swiss national holiday on 1 August 2020
• For cancellations 6 - 4 days before arrival we charge 1 night per room
• Cancellations made 3 days or less prior to arrival will be charged for the nights actually booked, max. 3 nights per room on a room/breakfast basis
• Early departure and/or late arrival will be treated as "no show" and will be charged, unless the reservation change is made in writing 7 days in advance

Cancellation conditions from winter season 2020 | 2021

• Until 15 days before arrival room cancellations are free of charge. Exceptions are specially listed cancellation conditions in our written confirmations, e.g. over Christmas/New Year's Eve
• For cancellations 14 to 7 days before arrival we charge 1 night per room
• Cancellations made 6 days or more before arrival will be charged for the nights actually booked, max. 3 nights per room on a room/breakfast basis
• Early departure and/or late arrival will be treated as "no show" and will be charged, unless the change of reservation is made in writing 15 days in advance

• Cancellations are treated in accordance with Art. 160 of the Swiss Code of Obligations
• Cancellations must generally be made in writing

We recommend you take out cancellation insurance with Allianz Global Assistance. Request your personal offer here.

Payment options

Bank details